Ordering from Pure n Natural Home
We accept the following forms of payment;
Visa, MasterCard, American Express, Discover credit cards, PayPal
Shipping Rates and Policies
Ground Shipments - Free ground shipping and handling is provided on most orders over $99.00 to the 48 contiguous states. Orders less than $99.00 incur a $10.95 small order shipping & handling charge. Our standard shipping methods are FedEx Ground and UPS. Pure n Natural Home makes every effort to get your order to you as soon as possible. Most orders ship within 24-48 hours. When your order ships, you will receive an e-mail with tracking information. We will drop ship any item(s) to the address you specify at no additional charge.
Although we can make an approximate prediction as to when your order will be delivered, once it’s in transit, we cannot control the shipping time. We also do not have authority regarding what time of day your order will be delivered. If you need assistance with your delivery, please contact the shipping company with your tracking number. They are usually very accommodating with delivery schedules.
We offer Next-Day and Second-Day shipping on some items if you provide us with your UPS or FedEx shipping account number. For shipments to Alaska or Hawaii please call or email us for shipping charges. We can also ship with your FedEx or UPS account number. Please include this information in the Notes Section of the Shopping Cart page.
Damaged Shipments - We make sure that all shipments originating from any of our locations are fully insured. If a delivery is received damaged, we will gladly replace the product. Sometimes damage from shipment may not be visible, so it is very important that you carefully check for internal and external damage. You should immediately inspect your order upon delivery and notify us of any damage within 2 business days to the phone number provided on your invoice. Once we are notified, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure that products are in their original packaging, with all manuals, parts and accessories. Once we’ve received the damaged merchandise, we will immediately ship the replacement product or issue a full refund.
International Shipments - For product shipping outside of the U.S., the customer is responsible for all customs and brokerage fees (if applicable). Not all items can be shipped outside of the U.S. Please contact us before placing your order.
We make every effort to ensure that our stock status is accurate. However, there may be exceptions when a vendor does not communicate to us that an item is out of stock. If you place an order for an item and we find out that it’s out of stock, we will notify you immediately. We will offer you the following options; Recommend a comparable item / Hold your order until the item is in stock / Cancel your order.
30-Day Return Policy
If you are not satisfied with your purchase, contact Pure n Natural Home within 30 days of receiving your item(s) for a Return Authorization (RA) number. Please complete the return request form here. RETURNS ARE ONLY ACKNOWLEDGED THROUGH THIS FORM. No return can be accepted without our prior authorization – Unauthorized returns will be refused by our Receiving Department. No returns or exchanges are accepted after 30 days.
Authorized Returns Must be Received Within 14 Days of Request
Please make sure you keep all your original packaging, including shipping carton, item carton, packaging, accessories and/or paperwork, including owners manual, warranty cards, etc. This is required for returning merchandise. Once the item is received at the specified address and is inspected for use and/or damage, a refund will be issued to the customer by the same method original payment was made. If the order was paid by credit card, a refund will be issued to the same card. If order was paid for by check or money order, a refund check will be mailed to the customer. Customers should allow up to 30 days for a refund to appear on their credit card statements or for refund checks to be mailed.
Please Make Sure to Insure your Return - If your return is received damaged, we will notify you immediately. It will be your responsibility to file a claim with the shipping company. If your return is received with missing or damaged packaging, and/or missing parts, or after 14 days of receiving a return authorization, a restocking fee will be assessed that will vary from 15% up to the full purchase price.
Customer is Responsible for Both Outbound (shipping product to you) and Return Shipping Charges - Our promotional FREE SHIPPING policy applies only if you keep the product(s). Once we receive an authorized return, we will refund the cost of the product only (less the outbound shipping and handling charges). We charge a flat shipping rate on all orders less than $990.00. However, your refund will reflect the actual shipping charges if they are greater than the current flat shipping rate.
Order Cancellations - Orders that are cancelled after they have been shipped or that are refused at time of delivery will incur both outbound and return shipping and handling expenses.
- Clearance items are final sale and are NOT returnable.
- Items with Filters - If filters or cartridges are used, the cost of replacements will be assessed. This applies to Air Cleaners, Humidifiers, Water & Shower Filters and Steam Cleaners.
- Replacement Filters - Used filters are NOT returnable.
- Bedding Items - Used bedding items are NOT returnable.
Damaged Shipments - We make sure that all shipments originating from any of our locations are fully insured. If a delivery is received damaged, we will gladly replace the product. Sometimes damage from shipment may not be visible, so it is very important that you carefully check for internal and external damage. You should immediately inspect your order upon delivery and notify us of any damage within 2 business days of delivery by calling the phone number on your invoice. Once we are notified, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure that the product is in its original packaging, with all manuals, parts and accessories. Once we’ve received the damaged merchandise, we will immediately ship the replacement product or issue a full refund.
In most cases, exchanges can be made without restocking charges. However, shipping charges may apply. Please complete this form and we will provide you with specifics related to your exchange.
All items are warranted by Pure n Natural Home for thirty (30) days from date of shipment. All items are genuine, authentic and of consistent high quality and value. Our warranty provides coverage for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. This warranty is valid only through Pure n Natural Home. Improper repair or warranty service performed by someone other than Pure n Natural Home will void this warranty. PURE N NATURAL HOME DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANT-ABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Our warranty is valid only in the U.S.A.. After the initial 30 day period, all warranties are handled exclusively within the terms of the manufacturers stated warranty, by the manufacturer. We strive to provide up-to-date warranty information on all products. Please review your warranty information and send in any required registration immediately upon receiving your order.
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